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How to Shop
From browsing to checkout to delivery — exactly how a Tom Fried order is placed.
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1. Browse
Use the navigation at the top to browse by category — dresses, separates, outerwear — or use the search to find a specific piece. Every product page shows the silhouette, fabrication, fit notes, and the model's height and size.
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2. Add to bag
Click Add to Cart on the product page. Open the cart drawer at the top right to review your selection. The cart shows the subtotal in GBP; shipping and any duties are calculated at checkout.
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3. Sign in or check out as a guest
You can check out without an account. Creating one keeps your delivery addresses, order history, and returns in one place.
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4. Enter delivery details
Choose your delivery country first — the list of available shipping methods and any duty-included pricing depends on it. We ship to GB (primary); also US, AE, SA, AU, FR and selected international destinations.
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5. Pay
We accept the payment methods listed on the checkout page, including major credit and debit cards, and PayPal. All transactions are secured by 3-D Secure where supported by your card issuer.
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6. Confirm
You will receive an order-confirmation email within minutes. We email a tracking link within twelve hours of dispatch.
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After your order arrives
- Try at home. You have 14 days to return.
- Care for it. See the Care Guide for material-specific care.
- Need help? Write to hello@tomfried.com — we reply within one working day.
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Sizing help
Each piece runs to our standard size chart — see Size Guide. If you are between sizes, we recommend the larger.
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Made-to-order pieces
Some pieces are cut to order. The lead time is shown on the product page (typically 2–4 weeks). Made-to-order pieces are final sale and cannot be returned unless faulty.
Need help with an order?
We answer the same day. Write to hello@tomfried.com.